Refund Policy

This Refund Policy explains how refunds, cancellations, no-shows, chargebacks, and payment processor timing work on CallPayNow.

CallPayNow acts as a software platform only. Consultants remain responsible for defining and communicating their own refund and cancellation rules, subject to applicable law.

Each consultant may define refund deadlines, cancellation windows, rescheduling rules, partial refunds, and no-show rules for their own services.

Those rules must be clear, lawful, and consistent with applicable consumer protection requirements.

Consultant rules apply subject to applicable consumer law.

Refund rights may vary by jurisdiction. In some cases, mandatory consumer rights may override consultant-defined policies.

Nothing in this policy limits rights that cannot legally be waived.

Before a scheduled consultation takes place, clients may request a refund or reschedule according to the consultant’s stated rules.

Approval may depend on timing, consultant availability, the nature of the service, and applicable law.

After a consultation has been delivered, the service may be considered fully performed and may become non-refundable where permitted by local law.

If a service was not delivered as scheduled, clients should contact the consultant and, where necessary, CallPayNow support.

If a client does not attend a scheduled consultation, the session may be treated as used according to the consultant’s rules and applicable law.

If a consultant does not attend, the client may be entitled to rescheduling or refund options depending on the circumstances and applicable law.

Clients may have chargeback or dispute rights through their card issuer or payment method.

Chargebacks may affect payouts, create temporary holds, trigger account review, or result in fees or negative balances depending on Stripe’s decision and applicable payment network rules.

Approved refunds are executed through Stripe or the applicable payment processor.

Refund timing may depend on Stripe, card networks, banks, payment methods, currency, and compliance checks. CallPayNow does not control external processor timelines.

CallPayNow, consultants, and payment processors may review suspicious refund requests, repeated disputes, fraudulent activity, or abuse patterns.

Accounts may be limited, reviewed, or suspended where fraud, abuse, payment manipulation, or policy violations are suspected.

Clients should contact the consultant first where appropriate, or platform support when platform-related issues require review.

For platform support: support@callpaynow.com